We are open with your safety in mind.
Business Hours: Monday – Friday, 8:00am to 5:00pm
We encourage you to reach us by phone or online.
For customer service and all business inquiries, call +1 441 295 5566  ◦  For website support or to set up an online account, call +1 441 298 0301

The current application process for a one-time Pension refund per the Covid-19 Pension Act Amendment is open until June 30th, 2021.  Click here to apply
Effective July 1st, 2021, the application process will reopen for a one-time withdrawal of up to $6,000. Please note that applications will not be accepted in advance, and we thank you for your patience as we prepare to fulfil these future requests.

Understanding your health
insurance premium

 

How is my premium calculated?

There are two main components making up your comprehensive health insurance premium, the Standard Premium Rate (SPR) and the Supplemental Coverage, which are described in the diagram below.

YOUR COMPREHENSIVE HEALTH PREMIUM
STANDARD PREMIUM RATE (SPR) SUPPLEMENTAL
Standard Health
Benefit (SHB)
Mutual Reinsurance
Fund (MRF)
Supplemental
Coverage
Fee set by Government Fee set by Government Fee set by Insurer
$23.34 $331.97
Collected and retained by Insurer to pay eligible SHB claims Insurer collects and passes on 100% to the Government Amount varies based on the client and the coverage plan
WHAT'S COVERED WHAT'S COVERED WHAT'S COVERED
Diagnostic imaging and select services outside the hospital by approved providers. Majority of services performed by Bermuda Hospitals Board (BHB), HIP services, high dollar claims for services such as dialysis; helps fund BHB and Bermuda Health Council operational costs. All health services performed outside of SHB: prescription drugs, overseas major medical, vision care, dental care, mental health care, home and office services and preventative care wellness.
 

What would cause my premium to increase?

There are two main factors that can cause your premium to increase:

1. The first is any change to the Standard Premium Rate (SPR) which is mandated by the Government.
    This is set by the Government and is outside of BF&M’s or any health insurer’s control. When the Government adjusts the fee for the SPR, every insured person—not just BF&M customers—incurs that adjustment.
2. The second is any change to your Supplemental Coverage, which is adjusted by your insurer based on the factors listed below.
  1. For Group Health customers:
    1. Claims experience of BF&M’s entire book of business
    2. Utilisation levels of health insurance benefits
    3. Demographic changes
    4. A Group’s specific claims experience in relation to premiums paid
  2. For Individual Health customers:
    1. Claims experience of BF&M’s entire book of business
    2. Changes in age band based on your current age

 

What’s included in my Supplemental Coverage by BF&M?

  • Prescription drugs
  • Overseas major medical
  • Vision care
  • Dental care
  • Home and office services
  • Therapeutic services
  • Mental wellness
  • Preventative care
  • Wellness services

What is preventative care?

There are two sides of healthcare—prevention and treatment. We encourage and want you to stay well, and we support this mission by providing our customers with access to the appropriate screenings, therapeutic services and other resources needed to manage their health and prevent disease.

Learn more about preventative healthcare

What are wellness services?

Included in our coverage, BF&M continues to offer extensive wellness benefits through our LiveWell programme. These benefits include Kurbo lifestyle health coaching programme, Eat Right for Life nutrition education series and chronic disease management programmes through our community partners. In addition, our individualised Wellness Platform (Virgin Pulse) is accessible to all members.

Learn more about our LiveWell programme​

 

Your 2021 Schedule of Benefits

The coverage provided to you through BF&M’s Supplemental Coverage is outlined in your Schedule of Benefits for the year and is dependent on the plan selected by yourself and/or your employer.

For Individual Health (Smart Care) - Click here to view your 2021 Schedule of Benefits

For Individual Health (Core Health) - Click here to view your 2021 Schedule of Benefits

For Group Health (Global Series) - Click here to view your 2021 Schedule of Benefits

We are constantly seeking to improve our benefits. During 2020, BF&M expanded our WorldCare Second Opinion service to include a new mental health product, which enables virtual access to professionals who can diagnose, recommend treatment, and answer your questions, all from the comfort of your home and at no additional cost to you.

What is an out-of-pocket expense?

In Bermuda, an out-of-pocket expense refers to the difference between the insurance payment and your healthcare provider’s fee for services.

How can I reduce my healthcare costs?

We suggest you compare healthcare providers to help minimise your costs. In Bermuda, different providers can charge differently, and are not mandated to publicise their costs; therefore, your out-of-pocket will vary between providers. In addition, for overseas hospital benefits, if you do not obtain authorisation prior to receiving care, or obtain care out-of-network, BF&M only pays a percentage of the claims charged. The balance of service owed is your out-of-pocket amount.

 

Need help or have questions?

Find answers in our FAQs, Articles and Guides, or Contact Us to speak to one of our representatives.