We are open with your safety in mind.
Business Hours: Monday – Friday, 8:00am to 5:00pm
We encourage you to reach us by phone or online.
For customer service and all business inquiries, call +1 441 295 5566  ◦  For website support or to set up an online account, call +1 441 298 0301

The current application process for a one-time Pension refund per the Covid-19 Pension Act Amendment is open until June 30th, 2021.  Click here to apply
Effective July 1st, 2021, the application process will reopen for a one-time withdrawal of up to $6,000. Please note that applications will not be accepted in advance, and we thank you for your patience as we prepare to fulfil these future requests.

Contact us

We're here to help.

How to get in touch with us

General Enquiries


24/7 Overseas Health claims


(Number to call from Bermuda for overseas claims)

More Options


(from USA and Canada)


(collect from Bermuda)


(collect from outside of Bermuda)

After-Hours Property Damage Helpline


Corporate headquarters

BF&M Insurance Building
112 Pitts Bay Road
Pembroke HM08

Business hours: Monday to Friday, 8:00am to 5:00pm

View in Google maps

Mailing Address
PO Box HM 1007
Hamilton HM DX

Your feedback is important to us.

At BF&M, we care about our customers. We make every effort to maintain the high standard of customer service you should expect from us. Our intention is to treat all customers with respect and handle all matters in a prompt and courteous manner.


To make a complaint or give feedback

While we do our utmost to deliver efficient and helpful service, there may be times where we fall short. If we do, we very much value knowing about it so we can provide you with the service you deserve and improve our process going forward. If you would like to make a complaint, please complete our short feedback form accessed below and we will make every effort to respond promptly.

And if there’s something we’re doing right, we love to know about that too so we can reinforce it within our organisation.