For customer service and all business enquiries, call +1 441 295 5566  |  For website support or to set up an online account, call +1 441 298 0301

Contact us

We're here to help.

How to get in touch with us

General Enquiries

[email protected]

24/7 Overseas Health claims


(Number to call from Bermuda for overseas claims)

More Options


(from USA and Canada)


(collect from Bermuda)


(collect from outside of Bermuda)

Website Support

+1 441 298 0301

Corporate headquarters

BF&M Insurance Building
112 Pitts Bay Road
Pembroke HM08

Business hours:
Monday to Friday, 8:00am to 5:00pm

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Mailing Address
PO Box HM 1007
Hamilton HM DX

Your feedback is important to us.

At BF&M, we care about our customers. We make every effort to maintain the high standard of customer service you should expect from us. Our intention is to treat all customers with respect and handle all matters in a prompt and courteous manner.


To make a complaint or give feedback

While we do our utmost to deliver efficient and helpful service, there may be times where we fall short. If we do, we very much value knowing about it so we can provide you with the service you deserve and improve our process going forward. If you would like to make a complaint, please complete our short feedback form accessed below and we will make every effort to respond promptly.

And if there’s something we’re doing right, we love to know about that too so we can reinforce it within our organisation.


Interested in applying for a donation?

To determine if your request will be a fit with the BF&M Group’s pillars of giving and corporate engagement vision, please read more about our community engagement before submitting your application. Applications can be submitted emailed to [email protected].