BF&M and Island Heritage are members of the BF&M group of companies. Within our Group, we do our utmost to deliver professional, efficient, and helpful service. If we fall short, we value knowing about it so we can provide you with the service you deserve and improve our process going forward. For additional information, view our Complaints Handling Policy. Please outline the details of your experience in the short form below and we will make every effort to respond promptly. Feedback relates to: Island Heritage