We are open with your safety in mind. We encourage you to reach us by phone or online.
For customer service and all business enquiries, call +1 441 295 5566  |  For website support or to set up an online account, call +1 441 298 0301

The application process for the one-time Pension Withdrawal of up to $6,000 per the COVID-19 Pension Act Amendment is open. Click here for details or to apply
For questions regarding the pension withdrawal, call +1 441 298 0358 or email customercare@bfm.bm

Back to FAQs

What happens if I have a medical emergency overseas?

If you are covered for Major Medical Supplemental benefits with BF&M, hospital admissions and emergency room treatment are covered at 100%. The sooner you contact the Overseas Case Management Team when an overseas medical emergency arises, the better. However, your health is always the main priority. If possible, have someone contact us on your behalf, or wait until you are in a stable condition.

If you are covered for Standard Health Benefits only, or a supplemental health plan which does not include Major Medical benefits, you are only eligible for hospital care locally. Overseas treatment is not covered.


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