We're operating with your safety in mind. 
Business Hours: Monday – Friday, 8:00am to 5:00pm
We encourage you to reach us by phone or online.
For customer service and all business inquiries, call +1 441 295 5566  ◦  For website support or to set up an online account, call +1 441 298 0301

The application process for a one-time Pension refund per the Covid-19 Pension Act Amendment is NOW OPEN.  Click here to apply

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Who do I contact if I have questions about Health Insurance?

General queries:

Contact our Customer Care Team at 441-298-0358 or email customercare@bfm.bm.

Health & Dental coverage or benefit questions:

Contact the Claims Department at 441-295-5566 ext. 4002 or email healthclaims@bfm.bm.

Plan Sponsors, Compensation and Benefits Managers queries:

Contact your Client Relationship Manager by calling 441-295-5566.
If you are unsure who your Client Relationship Manager is, contact our Customer Care Team.


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