Can BF&M help if I have questions about a medical diagnosis?
Included in your health benefits is access to the WorldCare Ally Program (Personal Medical Guidance).
A WorldCare representative can help you understand your condition, care, and existing treatment plan in simple plain language.
This service provides the answers you need in a simple three-step process:
Step 1: Call 1-877-676-6439 to initiate the Personal Medical Guidance service. Mon-Fri, 8:00 a.m.- 6:00 p.m. EST.
Step 2: A WorldCare Personal Medical representative (a qualified nurse or physician), will speak to you, gather and review your relevant medical records, noting the most important facts of your case.
Step 3: The WorldCare Personal Medical representative compiles and delivers your Personal Medical Guidance Report, and then calls you to walk through the findings, including understanding your condition, and navigating next steps.