We are open with your safety in mind.
Business Hours: Monday – Friday, 8:00am to 5:00pm
We encourage you to reach us by phone or online.
For customer service and all business inquiries, call +1 441 295 5566  ◦  For website support or to set up an online account, call +1 441 298 0301

The current application process for a one-time Pension refund per the Covid-19 Pension Act Amendment is open until June 30th, 2021.  Click here to apply
Effective July 1st, 2021, the application process will reopen for a one-time withdrawal of up to $6,000. Please note that applications will not be accepted in advance, and we thank you for your patience as we prepare to fulfil these future requests.

Back to FAQs

Can BF&M help if I have questions about a medical diagnosis?

Included in your health benefits is access to the WorldCare Ally Program (Personal Medical Guidance).
A WorldCare representative can help you understand your condition, care, and existing treatment plan in simple plain language. 

This service provides the answers you need in a simple three-step process: 

Step 1: Call 1-877-676-6439 to initiate the Personal Medical Guidance service. Mon-Fri, 8:00 a.m.- 6:00 p.m. EST. 

Step 2: A WorldCare Personal Medical representative (a qualified nurse or physician), will speak to you, gather and review your relevant medical records, noting the most important facts of your case. 

Step 3: The WorldCare Personal Medical representative compiles and delivers your Personal Medical Guidance Report, and then calls you to walk through the findings, including understanding your condition, and navigating next steps.


 

More Health FAQs

Didn't find what you were looking for?

Call a BF&M representative for more information.
 

+1-441-295-5566