We are open with your safety in mind.
Business Hours: Monday – Friday, 8:00am to 5:00pm. We encourage you to reach us by phone or online.
For customer service and all business enquiries, call +1 441 295 5566  ◦  For website support or to set up an online account, call +1 441 298 0301
The application process for the one-time Pension Withdrawal of up to $6,000 per the COVID-19 Pension Act Amendment is NOW OPEN.  Click here for details or to apply
For questions regarding the pension withdrawal, call +1 441 298 0358 or email customercare@bfm.bm

Back to FAQs

Can BF&M help if I have questions about a medical diagnosis?

Included in your health benefits is access to the WorldCare Ally Program (Personal Medical Guidance).
A WorldCare representative can help you understand your condition, care, and existing treatment plan in simple plain language. 

This service provides the answers you need in a simple three-step process: 

Step 1: Call 1-877-676-6439 to initiate the Personal Medical Guidance service. Mon-Fri, 8:00 a.m.- 6:00 p.m. EST. 

Step 2: A WorldCare Personal Medical representative (a qualified nurse or physician), will speak to you, gather and review your relevant medical records, noting the most important facts of your case. 

Step 3: The WorldCare Personal Medical representative compiles and delivers your Personal Medical Guidance Report, and then calls you to walk through the findings, including understanding your condition, and navigating next steps.


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