We are open with your safety in mind. We encourage you to reach us by phone or online.
For customer service and all business enquiries, call +1 441 295 5566  |  For website support or to set up an online account, call +1 441 298 0301
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The application process for the one-time Pension Withdrawal of up to $6,000 per the COVID-19 Pension Act Amendment is open. Click here for details or to apply
For questions regarding the pension withdrawal, call +1 441 298 0358 or email customercare@bfm.bm

Back to FAQs

Can BF&M help if I have questions about a medical diagnosis?

Included in your health benefits is access to the WorldCare Ally Program (Personal Medical Guidance).
A WorldCare representative can help you understand your condition, care, and existing treatment plan in simple plain language. 

This service provides the answers you need in a simple three-step process: 

Step 1: Call 1-877-676-6439 to initiate the Personal Medical Guidance service. Mon-Fri, 8:00 a.m.- 6:00 p.m. EST. 

Step 2: After the initial intake, a WorldCare Personal Medical Guide, who is a qualified nurse or physician, will speak to you and gather and review your relevant medical records, noting the most important facts of your case. 

Step 3: The Guide assembles and delivers the Personal Medical Guidance Report to you, and then calls you to walk through the findings, including understanding your condition, and navigating next steps.

More Health FAQs

Didn't find what you were looking for?

Call a BF&M representative for more information.
 

+1-441-295-5566