Can BF&M help if I have questions about a medical diagnosis?
Included in your health benefits is access to the WorldCare Ally Program (Personal Medical Guidance).
A WorldCare representative can help you understand your condition, care, and existing treatment plan in simple plain language.
This service provides the answers you need in a simple three-step process:
Step 1: Call 1-877-676-6439 to initiate the Personal Medical Guidance service. Mon-Fri, 8:00 a.m.- 6:00 p.m. EST.
Step 2: After the initial intake, a WorldCare Personal Medical Guide, who is a qualified nurse or physician, will speak to you and gather and review your relevant medical records, noting the most important facts of your case.
Step 3: The Guide assembles and delivers the Personal Medical Guidance Report to you, and then calls you to walk through the findings, including understanding your condition, and navigating next steps.