For customer service and all business enquiries, call +1 441 295 5566  |  For website support or to set up an online account, call +1 441 298 0301

COVID-19 Updates


Frequently asked questions regarding COVID-19

Click here for information from BF&M regarding testing coverage, as well as travel and health coverage as it relates to Coronavirus 2019‑nCov (COVID‑19).


We remain committed to doing everything we can to limit the spread of the virus and to being there for our customers when they need us.

We're operating with your safety in mind.

Business Hours: Monday – Friday, 8:00am to 5:00pm

We encourage you to reach us by phone or online.

With this new normal we will be operating with a reduced number of team members in office due to social distancing requirements.

Please also bear in mind that there may be limitations or delays with some processes as we ensure we follow recommended public health protocols.

Mask Staff and customers will be required to wear a mask. If you do not have one, we will provide.
Hand Sanitiser All staff and customers must use hand sanitiser before entering the building.
Social Distancing We will be observing social distancing regulations.
Limited Numbers We will be limiting the number of customers and staff in our building.
See below for some additional important information from BF&M:
  • BF&M is advising local pharmacies to allow BF&M Health Insureds to obtain refills of prescribed medications in advance, up to a 90-day supply.
  • BF&M is reimbursing teleconsultations if related to COVID-19, as per the Bermuda Health Council guidelines.
  • BF&M’s latest COVID-19 FAQ on coverage and operational updates are available here, on this page
  • You can make enquiries or reach a customer service representative at +1 441 295 5566
  • You can continue to conduct most general business online, or find information about your Health, Pensions or Insurance policies, at
  • To set up a new online account or for website-related support, you can call +1 441 298 0301


Temporary Pension Refund—Application process now open

Click here for information on how to apply and to access to the online-fillable form

BF&M FAQ Document
LiveWell Toolkits
Bermuda Health Council
Government Updates
World Health Organization
US Centers for Disease Control

My Hero is You, How kids can fight COVID-19!

A children's storybook

“My Hero is You, How kids can fight COVID-19!” explains how children can guard themselves, their families and friends from coronavirus and how to handle difficult emotions in the present climate. This is a new storybook aimed at helping children (6-11 years old) understand COVID-19, created by the Inter-Agency Standing Committee and a network of more than 50 humanitarian groups, based on input from 104 countries.