In light of the stay-at-home order from the Bermuda Government, BF&M’s Bermuda offices are closed to walk-in customers until further notice.

Please note that physical dropbox collections are also discontinued until further notice.

We remain open for business online and by phone.

  • For customer service and for all business enquiries, call +1 441 295 5566.
  • For website support or to set up an online account, call +1 441 298 0301.

COVID-19 Updates


Important information about Coronavirus and COVID-19

Click here for information from BF&M on travel and health coverage as it relates to Coronavirus 2019-nCoV (COVID-19).


We are committed to doing everything we can to limit the transmission of the virus. We are also committed to being there for our customers when they need us.

One effective step that we can take is to reduce the numbers of individuals physically present in our buildings. In light of this, we have decided that:

The BF&M offices are currently closed to walk-in customers.

We do, however, remain open for business by phone and online.

We are adjusting the way we operate to ensure the health of our staff and customers, as well as our ability to remain open for business. Our customer service staff are set up to answer customers’ calls and to service their business remotely.

Please bear in mind that there may be some inevitable limitations and delays to our normal activities.

See below for some additional important information from BF&M:
  • BF&M is advising local pharmacies to allow BF&M Health Insureds to obtain refills of prescribed medications in advance, up to a 90-day supply.
  • BF&M is reimbursing teleconsultations if related to COVID-19, as per the Bermuda Health Council guidelines.
  • BF&M’s latest COVID-19 FAQ on coverage and operational updates are available here, on this page
  • You can make enquiries or reach a customer service representative at +1 441 295 5566
  • You can continue to conduct most general business online, or find information about your Health, Pensions or Insurance policies, at
  • To set up a new online account or for website-related support, you can call +1 441 298 0301


Temporary Pension Refund—Application process now open

Click here for information on how to apply and to access to the online-fillable form

BF&M FAQ Document
LiveWell Toolkits
Bermuda Health Council
Government Updates
World Health Organization
US Centers for Disease Control

My Hero is You, How kids can fight COVID-19!

A children's storybook

“My Hero is You, How kids can fight COVID-19!” explains how children can guard themselves, their families and friends from coronavirus and how to handle difficult emotions in the present climate. This is a new storybook aimed at helping children (6-11 years old) understand COVID-19, created by the Inter-Agency Standing Committee and a network of more than 50 humanitarian groups, based on input from 104 countries.