We are open with your safety in mind.
Business Hours: Monday – Friday, 8:00am to 5:00pm. We encourage you to reach us by phone or online.
For customer service and all business enquiries, call +1 441 295 5566  ◦  For website support or to set up an online account, call +1 441 298 0301
The application process for the one-time Pension Withdrawal of up to $6,000 per the COVID-19 Pension Act Amendment is NOW OPEN.  Click here for details or to apply
For questions regarding the pension withdrawal, call +1 441 298 0358 or email customercare@bfm.bm

Back to FAQs

How long does it take for my health claims submission to be processed?

The BF&M Claims Department has committed to meeting turnaround times of 10 days for domestic personal reimbursements, overseas personal reimbursements, and overseas e-claims. We have also committed to a 15-day turnaround time for domestic providers who are still largely paper-based. BF&M routinely processes complete electronically submitted health and pharmacy claim types within  
5 working days.

The time taken to receive your claim payment after processing varies, depending on whether you are being reimbursed via cheque, electronic funds transfer or bank transfer. To speed up the process, sign up to have your payment deposited directly into a Bermuda-based bank account. Simply complete an electronic funds transfer form and submit it via email to eftinfo@bfm.bm.

BF&M has a legislated mandate to pay valid claims within 30 days of the notice of receipt of the claim.


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