In light of the stay-at-home order from the Bermuda Government, BF&M’s Bermuda offices are closed to walk-in customers until further notice.

Please note that physical dropbox collections are also discontinued until further notice.

We remain open for business online and by phone.

  • For customer service and for all business enquiries, call +1 441 295 5566.
  • For website support or to set up an online account, call +1 441 298 0301.

Back to FAQs

How long does it take for my health claims submission to be processed?

The BF&M Claims Department has committed to meeting turnaround times of 10 days for domestic personal reimbursements, overseas personal reimbursements, and overseas e-claims. We have also committed to a 15-day turnaround time for domestic providers who are still largely paper-based. BF&M routinely processes complete electronically submitted health and pharmacy claim types within  
5 working days.

The time taken to receive your claim payment after processing varies, depending on whether you are being reimbursed via cheque, electronic funds transfer or bank transfer. To speed up the process, sign up to have your payment deposited directly into a Bermuda-based bank account. Simply complete an electronic funds transfer form and submit it via email to

BF&M has a legislated mandate to pay valid claims within 30 days of the notice of receipt of the claim.


More Health FAQs

Didn't find what you were looking for?

Call a BF&M representative for more information.