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Business Hours: Monday – Friday, 8:00am to 5:00pm. We encourage you to reach us by phone or online.
For customer service and all business enquiries, call +1 441 295 5566  ◦  For website support or to set up an online account, call +1 441 298 0301
The application process for the one-time Pension Withdrawal of up to $6,000 per the COVID-19 Pension Act Amendment is NOW OPEN.  Click here for details or to apply
For questions regarding the pension withdrawal, call +1 441 298 0358 or email customercare@bfm.bm

Back to FAQs

How do the Government changes to Hospital funding impact my premiums?

BF&M manages two of the three components of your premium - the SHB and the supplemental benefits. We utilise various claims management practices to help to reduce costs, facilitate data analytics, and serve as an important check and balance to the health system. Some of these practices include: monitoring billing practices, tracking diseases, and ensuring treatment is given  according to approved standards of practice.

Prior to June 1st, 2019, this allowed BF&M to participate in the management and administration of all on- and off-island health care services. Your premium was based on the overall risk profile and expected claims experience of your group, including both supplemental benefits and mandated Standard Health Benefits, in addition to the costs of administration and claims processing and the Government MRF fee.

Effective June 1st, 2019, the Government change means that basic hospital benefits will no longer be included in the claims experience of your group, or included in your risk-rated premium calculations. Instead, they are now included under the mandated MRF fee, a large portion of your total premium, which is based on the community-rated experience of all insureds in Bermuda.


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