We are open with your safety in mind.
Business Hours: Monday – Friday, 8:00am to 5:00pm. We encourage you to reach us by phone or online.
For customer service and all business enquiries, call +1 441 295 5566  ◦  For website support or to set up an online account, call +1 441 298 0301
The application process for the one-time Pension Withdrawal of up to $6,000 per the COVID-19 Pension Act Amendment is NOW OPEN.  Click here for details or to apply
For questions regarding the pension withdrawal, call +1 441 298 0358 or email customercare@bfm.bm

Back to FAQs

How do the Government changes to Hospital funding impact my claims?

The Government change moves the majority of BHB services out from under the SHB and into the Government MRF, which means that BF&M will no longer administer or manage these claims. Instead, Government will now be responsible for managing these services. 

There are some BHB services which are not considered Standard Health Benefits – BF&M will continue to administer and pay these claims as part of your supplemental benefits. 

More Health FAQs

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