Most claims can be submitted via e-mail, fax, mail, or in person by printing and completing the appropriate claims form.

Health Claims

For health claims, the necessary form can be found here. Please complete, attach original receipts and sign the form.

• E-mail: healthclaims@bfm.bm
• Fax: +1-441-296-0052
• Mail: PO Box HM 1007, Hamilton HM DX, Bermuda
• In person: BF&M Insurance Building, 112 Pitts Bay Road, Pembroke HM08
  Please be sure to note Health Claim on the front of the envelope if mailing of submitting in person.

For assistance with overseas case management, please contact us at:

• +1-888-674-1367 (from Bermuda)
• +1-877-236-2338 (from USA & Canada)
• +1-519-251-5186 (collect from Bermuda)
• +1-519-251-5185 (collect outside of Bermuda)

Home, Motor, Marine, and Travel Claims

For home, motor, marine, and travel claims, please complete the appropriate form, sign it, and return to BF&M. 
The forms can be found here.

• E-mail: gencoclaims@bfm.bm
• Fax: +1-441-295-8647
• Mail: PO Box HM 1007, Hamilton HM DX, Bermuda
• In person: BF&M Insurance Building, 112 Pitts Bay Road, Pembroke HM08
  Please be sure to note the claim type (Home, Motor, Marine, Travel) on the front of the envelope.

You can also contact our 24/7 property hotline at +1-441-298-0247.