In light of the stay-at-home order from the Bermuda Government, BF&M’s Bermuda offices are closed to walk-in customers until further notice.

Please note that physical dropbox collections are also discontinued until further notice.

We remain open for business online and by phone.

  • For customer service and for all business enquiries, call +1 441 295 5566.
  • For website support or to set up an online account, call +1 441 298 0301.

Back to FAQs

How do I make an insurance claim?

Most claims can be submitted via e-mail, fax, mail, or in person by printing and completing the appropriate claims form.

Health Claims

For health claims, the necessary form can be found here. Please complete, attach original receipts and sign the form.

Need help? Download a guide

Return to BF&M by:
  • E-mail: healthclaims@bfm.bm
  • Fax: +1-441-296-0052
  • Mail: PO Box HM 1007, Hamilton HM DX, Bermuda
  • In person: BF&M Insurance Building, 112 Pitts Bay Road, Pembroke HM08
    Please be sure to note Health Claim on the front of the envelope if mailing of submitting in person.

For assistance with overseas case management, please contact us at:

  • +1-888-674-1367 (from Bermuda)
  • +1-877-236-2338 (from USA & Canada)
  • +1-519-251-5186 (collect from Bermuda)
  • +1-519-251-5185 (collect outside of Bermuda)

Home, Motor, Marine, and Travel Claims

For home, motor, marine, and travel claims, please complete the appropriate form, sign it, and return to BF&M. 
The forms can be found here.

  • E-mail: gencoclaims@bfm.bm
  • Fax: +1-441-295-8647
  • Mail: PO Box HM 1007, Hamilton HM DX, Bermuda
  • In person: BF&M Insurance Building, 112 Pitts Bay Road, Pembroke HM08
    Please be sure to note the claim type (Home, Motor, Marine, Travel) on the front of the envelope.

You can also contact our 24/7 property hotline at +1-441-298-0247.

More Claims FAQs

Didn't find what you were looking for?

Call a BF&M representative for more information.
 

+1-441-295-5566