We're operating with your safety in mind. 
Business Hours: Monday – Friday, 8:00am to 5:00pm
We encourage you to reach us by phone or online.
For customer service and all business inquiries, call +1 441 295 5566  ◦  For website support or to set up an online account, call +1 441 298 0301

The application process for a one-time Pension refund per the Covid-19 Pension Act Amendment is NOW OPEN.  Click here to apply

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How do I make an insurance claim?

Download a guide

Most claims can be submitted via e-mail, fax, mail, or in person by printing and completing the appropriate claims form.

Health Claims

For health claims, please complete the health claims form, attach original receipts, and sign the completed form. Return it to BF&M by:

  • E-mail: healthclaims@bfm.bm
  • Fax: +1-441-296-0052
  • Mail: PO Box HM 1007, Hamilton HM DX, Bermuda
  • In person: BF&M Insurance Building, 112 Pitts Bay Road, Pembroke HM08
    Please be sure to note Health Claim on the front of the envelope if mailing of submitting in person.

For assistance with overseas case management, please contact us at:

  • +1-888-674-1367 (from Bermuda)
  • +1-877-236-2338 (from USA & Canada)
  • +1-519-251-5186 (collect from Bermuda)
  • +1-519-251-5185 (collect outside of Bermuda)

Home, Motor, Marine, and Travel Claims

For home, motor, marine, and travel claims, please complete the appropriate form, sign it, and return to BF&M.

Home
Motor
Marine
Travel

  • E-mail: gencoclaims@bfm.bm
  • Fax: +1-441-295-8647
  • Mail: PO Box HM 1007, Hamilton HM DX, Bermuda
  • In person: BF&M Insurance Building, 112 Pitts Bay Road, Pembroke HM08
    Please be sure to note the claim type (Home, Motor, Marine, Travel) on the front of the envelope.

You can also contact our 24/7 property hotline at +1-441-298-0247.

More Claims FAQs

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Call a BF&M representative for more information.
 

+1-441-295-5566