With Hurricane Jerry now approaching, we urge you to prepare and secure your property.
Please note that new Marine and Home Quote and Buy access is currently restricted online.
Please call us at 295 5566 for assistance.

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How do I make an insurance claim?

Download a guide

Most claims can be submitted via e-mail, fax, mail, or in person by printing and completing the appropriate claims form.

Health Claims

For health claims, please complete the health claims form, attach original receipts, and sign the completed form. Return it to BF&M by:

  • E-mail: healthclaims@bfm.bm
  • Fax: +1-441-296-0052
  • Mail: PO Box HM 1007, Hamilton HM DX, Bermuda
  • In person: BF&M Insurance Building, 112 Pitts Bay Road, Pembroke HM08
    Please be sure to note Health Claim on the front of the envelope if mailing of submitting in person.

For assistance with overseas case management, please contact us at:

  • +1-888-674-1367 (from Bermuda)
  • +1-877-236-2338 (from USA & Canada)
  • +1-519-251-5186 (collect from Bermuda)
  • +1-519-251-5185 (collect outside of Bermuda)

Home, Motor, Marine, and Travel Claims

For home, motor, marine, and travel claims, please complete the appropriate form, sign it, and return to BF&M.

Home
Motor
Marine
Travel

  • E-mail: gencoclaims@bfm.bm
  • Fax: +1-441-295-8647
  • Mail: PO Box HM 1007, Hamilton HM DX, Bermuda
  • In person: BF&M Insurance Building, 112 Pitts Bay Road, Pembroke HM08
    Please be sure to note the claim type (Home, Motor, Marine, Travel) on the front of the envelope.

You can also contact our 24/7 property hotline at +1-441-298-0247.

More Claims FAQs

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+1-441-295-5566